Privacy Policy

Core Logic is a software development agency located at Ruinerbrink 125, 7812RC, Emmen, Netherlands. We are the data controller for the personal data collected through this website and our apps.

For privacy-related questions, you can contact us at help.corelogic@outlook.com.

We only collect personal data that you provide to us directly. When you use the app support form, we collect:

• Name — to address you in our response.
• Email address — to reply to your support request.
• App name — to identify which of our apps the report relates to.
• Device and operating system — to help us reproduce and diagnose the issue.
• Problem description — the details you choose to share about the issue you are experiencing.

We do not ask for sensitive personal data such as health information, financial details or identity documents through the support form.

We use your personal data solely for the following purposes:

• To respond to your support request and resolve the reported issue.
• To keep a record of our communication for quality and follow-up purposes.
• To identify recurring problems and improve the stability of our apps.

We do not use your data for marketing, profiling or automated decision-making.

We process your personal data on the basis of our legitimate interest in providing support to app users, and where applicable to comply with legal obligations. Providing accurate information helps us resolve your issue faster. You are not required by law to provide the data, but without it we may not be able to assist you.

We retain support messages and the associated personal data for 12 months after the request is resolved. After this period, the data is deleted or anonymised unless a longer retention period is required by law.

Our website does not currently use tracking cookies, analytics tools or advertising pixels. If we add such tools in the future, we will update this policy and, where required, ask for your consent before placing cookies.

We do not sell or rent your personal data. Your data may be processed by a limited number of service providers who help us operate our website and support inbox:

• Lovable Cloud — provides the hosting and backend infrastructure for this website. Lovable processes data on our behalf as a processor.
• Microsoft Outlook — used to receive and manage support emails sent to help.corelogic@outlook.com.

Core Logic remains responsible for the data we collect and how we use it. Our service providers only access data to the extent necessary to deliver their services.

We aim to store and process personal data within the European Economic Area (EEA). If a transfer outside the EEA is necessary — for example because a service provider operates in another region — we ensure appropriate safeguards are in place in accordance with applicable data protection law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. These measures include access controls, encrypted connections and limiting access to those who need it to perform their work. No online service can guarantee absolute security, so we encourage you to avoid sharing unnecessary personal information.

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where permitted by law.
• Restriction — ask us to limit how we use your data.
• Objection — object to processing based on legitimate interests.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at help.corelogic@outlook.com. We will respond within the timeframe required by applicable law.

Our website and apps are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete the information.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, together with the last updated date.

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: help.corelogic@outlook.com
• Address: Ruinerbrink 125, 7812RC, Emmen, Netherlands